Privacy Policy

Last updated: January 2026

This Privacy Policy describes how CENCOSUD BRASIL COMERCIAL LTDA. ("we", "our", or "the Company") collects, uses, stores, and protects personal information provided by visitors and customers who interact with our website and services.

1. Information we collect

We may collect the following categories of information when you interact with our website or contact our team:

• Identification information you voluntarily provide, such as full name, email address, and phone number.
• Communication content when you contact us through email, phone, or messaging channels.
• Technical information related to your visit, such as approximate location, device type, browser, and pages viewed, collected through standard analytics tools.

2. How we use your information

The information collected is used exclusively for the following purposes:

• Responding to inquiries about products, availability, warranty, and after-sales support.
• Processing and following up on customer service requests.
• Improving our website, product selection, and customer experience.
• Complying with legal, tax, and regulatory obligations applicable to our activity.

3. Sharing of information

We do not sell, rent, or trade your personal information. We may share limited information with service providers that support our operation (such as logistics or communication platforms) strictly for the purposes described above, and always under confidentiality obligations.

We may also disclose information when required by law, judicial order, or competent authority.

4. Data storage and security

Personal information is stored on secure systems with access restricted to authorized personnel. We apply administrative, technical, and physical safeguards designed to protect data against unauthorized access, loss, or misuse.

We retain information only for the period necessary to fulfill the purposes for which it was collected or as required by applicable law.

5. Your rights

In accordance with applicable data protection legislation, including the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018), you may request:

• Confirmation of whether we process your personal data.
• Access to your personal data.
• Correction of incomplete, inaccurate, or outdated data.
• Anonymization, blocking, or deletion of unnecessary data.
• Information about entities with which we have shared your data.
• Revocation of consent, when applicable.

Requests may be sent to the contact channels listed below.

6. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, analyze usage patterns, and improve site performance. You can adjust your browser settings to refuse or delete cookies at any time.

7. Updates to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be available on this page, with the last-updated date indicated at the top.

8. Contact

For questions, requests, or concerns related to this Privacy Policy or the processing of your personal data, please contact:

CENCOSUD BRASIL COMERCIAL LTDA.
Av. Aliomar Baleeiro, 57 — São Cristóvão — Salvador/BA — CEP 41.510-010
Email: cadastro.filiais@cencosud.com.br
Phone: (79) 3216-5200